Our primary goal is to ensure your satisfaction with our products. If you have any questions or concerns regarding your order, the return process, or the exchange process, please do not hesitate to reach out to our customer support team at contact Us.
Return window
7 calendar days from the delivery date visible on your courier tracking.
Eligibility
Item must be unworn, unwashed, un-ironed and in original polybag/box with tags & stickers intact. Keep the GST invoice and all freebies in the parcel.
No restocking fee
We never charge a restocking fee or hidden handling charges.
Return shipping
- Size/colour change: customer arranges courier or books our reverse-pickup (₹100 per 500 g, deducted from store credit).
- Damaged/incorrect item: OutfitGoal covers pickup + re-shipment once we verify photos / unboxing video.
Refund method
- Store credit coupon equal to the product price, issued within 24 h of approval.
- Shipping, COD & payment-gateway fees are non-refundable.
- Cash refunds are not offered unless we cancel an out-of-stock item.
Free first exchange
One free replacement (same design) if the size you need is in stock. Subsequent exchanges: ₹100 logistics charge.
How to raise a request
Email customersupport@outfitgoal.com or WhatsApp +91 87778 00345 within 7 days with:
- Order ID (e.g., OG#1234)
- Registered phone/emailIssue & clear photos (plus unboxing video for transit damage)
- We reply within 4–6 working hours (Mon–Fri 11 AM–7 PM IST, Sat 11 AM–5 PM; closed Sun & public holidays). Contact Us
Non-returnable items
Discounted “Sale” styles, used/washed garments, freebies, customised/personalised prints.
Delivery failures / RTO
If a parcel returns to our Hooghly warehouse after 3 failed attempts due to customer not accepting the order, the customer arranges courier or books our pickup (₹100 per 500 g,) for reordering or we will consider the order RTO and non-refundable.
International orders
Email customersupport@outfitgoal.com or WhatsApp +91 87778 00345 within 7 days of receiving the product. Contact Us
Legal & jurisdiction
Please note that this return and exchange policy is subject to change. OUTFITGOAL reserves the right to modify or alter this return and exchange policy at any time without prior notice. These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Hooghly, West Bengal, India.